How to: Access TSI Live
This article answers the questions: How do I access my TSI Live account for the first time? How do I set my initial password? How do I log into TSI Live? To learn about setting up your account and accessing your TSI Live dashboard, watch this video tutorial or read the text explanation that follows. Setting up TSI Live user credentials When you have subscribed to TSI Live, you receive a series of emails asking you to complete a few steps to prepare and access your TSI Live account. The first email directs you to provide configuration details for your account. One of those details is the email address that becomes the user name for your account credentials. As you decide which email address to use with the account, please consider this: Though you can choose to keep your account private or allow your entire team to log in, only one email address can be associated with the account as the user name. If you choose to share access to your account with others in your team, you must give each person the email address associated with the account (user name) and the password. Important: The TSI Live platform allows only one active session at a time per account. Multiple users cannot be signed in simultaneously. Activating the account After we have received your configuration details and prepared your sentiment data, we activate your TSI Live account, triggering an email to the address you provided with the configuration details. That email asks you to follow a link to set your initial password on the account set-up page. Important: The link is time sensitive and expires in 7 days. If your link has expired, we need to send you a new one. To request a new link, please submit a support ticket. If you do not see this email in your inbox, please check the junk or spam folder. If it is not there either, please let us know by submitting a support ticket, so we can send the email again. Setting your initial password When you follow the link to set your initial password, you see the login screen. Enter your chosen password. Accessing TSI Live Once your credentials are set up, you can access TSI Live through the login page. If you need to change your point of contact or the email address associated with your TSI Live account, please submit a support ticket. A new activation link is sent to the updated email address, so you can confirm the new credentials.